Holiday Inn Express London Heathrow T5 by IHG

Probably one of the best Holiday Inns I have stayed at. Clean and comfortable room. The room was quiet, which was lovely since I had been staying in an apartment a few minutes around the corner which was frankly awful and noisy all the time! Could not even hear aircraft from my room. Bed and pillows were comfortable resulting in an excellent nights sleep. Large shower and endless hot water if you want a long shower; and the supplied body wash and shampoo were nice. There was a sofa bed in my room which was nearly as big as the double bed (did not use it though). Buffet breakfast was good. Cooked breakfast you have sausage (decent quality which is rare in hotels these days!), back bacon, baked beans, grilled tomatoes, scrambled egg (overcooked though!). Cereals, pastries, yoghurt and fruit also available. Apple and orange juice available (juice from concentrate, not fresh). Self-serve coffee was fine. Staff were polite and attentive. There is a BP garage over the road with M&S Food if you need drinks / snacks etc.

Bed was lovely, my husband says we are buying a new bed when we get home. Breakfast was buffet style and there was plenty of everything from full English to continental. The hotel was spotless and all the staff seemed to be continuously cleaning and making sure tables were cleared. Also very quite area.

Positive experience, attentive staff I had an impromptu overnight stay to allow myself an easier early morning rise to catch a flight from LHR. I found the receptionist Kamila very helpful and accommodating from the start. Being unfamiliar with the location of the hotel, she helped me out by telling me which local bus to catch that would drop me directly outside the hotel, and I was also able to check in early. The room was spacious, clean, with tea and coffee making facilities, and good WIFI. I enjoyed a tasty meal in the evening, and a very good night sleep. There was also a handy e-shuttle service to the terminal that is bookable in advance in the hotel reception area. Only £9.90 for a one way trip (shared vehicle) from the hotel to the airport terminal building.

When we arrived, we were allocated a room that was a little 'whiffy' to say the least (Room 123)! However, when we asked to move rooms, the front desk staff couldn't have been more helpful, apologetic and accommodating. Our new room was clean, spacious and quiet. 20 mins drive from Terminal 5, with a WeKnowLondon shuttle available for seven pounds each; book online for best deals. 24 hour M&S in garage over the road. Buffet breakfast is good.

This hotel was clean, quiet, and very comfortable! It had a standard British breakfast as well as a continental American style breakfast. None of it was over the top delicious but we're comparing that to a week in the UK which has been remarkable. They have a workout facility which was delightful to use for our international flight home. And the staff was outstanding!