Holiday Inn Express London Heathrow T5, an IHG Hotel

The staff were all very friendly and helpful. Check-in was surprisingly quick despite the lobby being full of guests. The buffet breakfast was great - a really good choice of food and drink. Travel from Heathrow airport is reasonably inexpensive and relatively straightforward, either by no. 4 bus from airport or shared e-shuttle back to airport. Full-price taxis are expensive.

The location was easy to find and there was plenty of parking space on my arrival. Terry at the reception explained everything during check-in and he was polite and professional. The room was bigger than expected and nicely decorated. I especially liked the bathroom with huge bright mirrors and a very spacious shower cabin. The complimentary soap had a lovely scent. The rooms were surprisingly quiet! This was my main concern considering the hotel's proximity to the M4 and Heathrow. But nothing could be heard in the room of the traffic or passing planes. The bed was comfy, the sofa bed was adequate - good for a night or two. The pillows were great though! The air conditioning worked well in the room and kept us nice and cosy on a cold night in January. The buffet breakfast was good but this is what suffered from the tight budget. Hot breakfast options were: scrambled eggs, bacon, sausage and beans. No mushroom, hasbrown, tomatoes. The quality of the food was just what you can expect for the money. It didn't taste really nice if I'm honest, but I had worse. There were two toasters available and the buffet was well laid out. Other food options were: croissants, muffins, youghurts, cereal, jam, nutella and fruits. And of course there were fruit juices, tea (only breakfast tea) and several coffee options. Overall experience was very good for the asking price.

The hotel was exceptionally clean, tidy and extremely comfortable. The staff were friendly and helpful. Breakfast was delicious and plentiful. I had a long wait before I started my return journey home and I was made to feel very welcome to wait in the comfortable seating areas until it was time to leave. The receptionists were more than helpful to arrange a shuttle transfer back to H/Row for my onward journey which was really helpful.

Close to Heathrow, friendly helpful and professional staff

Close to what we needed. Good breakfast. Good price. Very clean. Very helpful cleaning staff, we wanted more towels but not a full room clean and she advised if putting the sign on the door as we didn't want anyone to go in the room. Cleaning staff said good morning both mornings that we were there, very smiley and nice.